Special cancellation conditions for stays in winter 2020/2021

If you have a stay booked with the GEBHARD from 11.12.2020 to 11.04.2021, you can rebook or cancel free of charge in writing up to 14 days before your scheduled arrival.

In the event of cancellation less than 14 days before the start of your trip, we will charge 70 % of the package price in accordance with our usual cancellation conditions. In the event of cancellations within 7 days prior to your arrival we will charge 90 % of the package price. In the event of cancellations on the day of arrival or no-shows, we will charge 100 % of the package price.

If arrival is not possible due to border closings, a lockdown or a travel warning with an obligation to quarantine, a free cancellation is possible at any time.

If a deposit already paid is refunded, a processing fee of € 15.00 will be charged.

Special cancellation conditions for stays in summer 2021

If you have a stay booked with the GEBHARD from 12.06.2021 to 10.10.2021, you can rebook or cancel free of charge in writing up to 14 days before your scheduled arrival.

In the event of cancellation less than 14 days before the start of your trip, we will charge 70 % of the package price in accordance with our usual cancellation conditions. In the event of cancellations within 7 days prior to your arrival we will charge 90 % of the package price. In the event of cancellations on the day of arrival or no-shows, we will charge 100 % of the package price.

If arrival is not possible due to border closings, a lockdown or a travel warning with an obligation to quarantine, a free cancellation is possible at any time.

If a deposit already paid is refunded, a processing fee of € 15.00 will be charged.

General informations

ALL AREAS OF THE HOTEL

• 1 meter safety distance to employees and other guests wherever possible
• Please wear mouth-nose-protection in the hotel (you can take off your mouth-nose protection at the table)
• Our staff always wear mouth-nose-protection or visors when in contact with guests
• Disinfection of all areas is carried out more often
• Disinfection dispensers in all important areas

Detailed information

RESTAURANT

• Our staff will show you to your table
• Before entering, please disinfect hands using the dispensers provided for this purpose
• You will find a disinfection dispenser in front of the buffet. Please disinfect your hands each time you go to the buffet.

GENERAL AREAS

• You will find disinfection dipensers in the entrance area and other central points.
• High-touch-points are regularly disinfected by our cleaning team (e.g. doorknobs, elevator buttons, reception surfaces, credit card terminals)
• Room cards (key cards) or cable car cards (SUPER. SUMMER. CARD.) are always disinfected after they have been returned
• Frequent ventilation of the rooms

ROOMS

• High-Touch-Points are disinfected daily (door handles, window handles, light switches, remote control, safe, telephone, sink fittings, shower fittings, surfaces).
• In every room you will find a hand disinfectant
• Cleaners usually work in the same rooms / floors every day
• Daily ventilation of the rooms (please also ventilate yourself before you leave the room).

SPA AREA

• In our saunas, we ask that you only take a sauna with people who belong to your family or friends. Our saunas are open from 3 p.m. to 7 p.m.. You can also use the wellness area outside of these times upon request.
• Please disinfect your hands at the entrance

Subject to possible changes.