FAQ |
| A small individual hotel - open for nice people since 1984 |
| We are a small hotel - but we take great pleasure in making your stay as pleasant as possible. If you are missing something, have a question or need a tip: contact us directly at any time. |
| Make yourselves comfortable. Feel welcome. We're glad you're here. |
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WLAN WLAN throughout the hotel - without a password. Simply select “Hotel Gebhard” |
| No technical bells and whistles. If something does go wrong: just let us know |
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Check-in & check-out |
| Check-in: from 15:00 - a parking lot is also available from then on (please do not park before then) |
| If you arrive earlier and the room is already ready, you are welcome to check in earlier |
| Check-out: by 11:00 - please also vacate the parking lot by then |
| Payment: If you leave early, you can pay by 21:00 the day before. Otherwise, payment is possible on the day of departure between 08:00 and 11:00 |
| Luggage storage: those travelling without a car How did we store your luggage on the day of departure and arrival - just ask us |
| Reception: open daily from 08:00-21:30. If you arrive later, please let us know in advance |
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House rules & consideration |
| Smoking: not allowed in the house. On balconies with pleasure - with consideration for your neighbors |
| Night's rest: from 22:00 everyone is happy about peace and quiet |
| Pets: allowed on prior request (15 Euro/day, without food). Also welcome on the terrace in summer. We reserve the right to charge a cleaning or repair fee in the event of gross soiling or damage |
| Children: very welcome! A crib with bed linen is available for children aged 0-2 years. High chair and kettle available on request (subject to availability). Our lounge is ideal for playing - please not in the corridors |
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Contact & emergency |
| Reception: +43 5476 6617 |
| Email: info@hotel-gebhard.at |
| Night access: through the underground car park, signposted with “night entrance” - can be used at any time |
| Paving & dressing: available at reception |
| Fire extinguishers: on every floor, escape routes are well signposted |
| Emergency numbers: |
| Fire brigade: 122 |
| Police: 133 |
| Rescue: 144 |
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Rooms & service |
| Room cleaning: after breakfast. If you do not wish your room to be cleaned, please hang the yellow sign on the outside of the door. For later cleaning: please contact |
| Towels: will be changed as soon as they are on the floor in the bathroom. If they get stuck, they will not be changed |
| Wellness bag: with bathrobe and sauna towel in the room |
| Slippers: washable slippers for adults are available at reception |
| Washing service: 15 euros per machine - please separate white and colored laundry |
| Elevator: from the basement to the 3rd floor (not barrier-free). Lift: from the basement to the 3rd floor (not barrier-free) |
| Additional requests: Extra pillows or additional blankets are available on request at reception |
| Allergies & intolerances: Our rooms are equipped with down comforters and oak wood floors. Please inform us of any allergies or intolerances before arrival |
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Breakfast & culinary delights |
| Breakfast: daily from 08:00-10:00 |
| Early risers:inside: Coffee & bread rolls are also available earlier on request |
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DIY snack / bar |
| Your snack. Our drinks. It tastes better together. |
| Refreshing, regional, carefully selected: Our bar is ready to accompany your snack. Whether it's your favorite cheese from home or something unique from the farmers' market - you decide what goes on your plate. We'll take care of the glasses, the atmosphere and the right drinks. Afterwards, simply leave the dishes behind the curtain in the office. |
| Own food welcome |
| Please order drinks from our bar |
| We provide crockery & cutlery - and do the washing up too |
| Regional specialties (bacon, cheese, spreads etc.) available at the snack/bar |
| Coffee machine & hot chocolate: daily until 19:00 |
| Board games & books can be found in the lounge |
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Pre-Order Pinsa |
| Pre-Order Pinsa! Because anticipation simply tastes better. |
| Enjoy your day - we'll take care of the evening. In our small pre-order pinseria, you can pre-order your favorite pinsa at your leisure: Just tell us which one you would like - and when. We'll prepare everything fresh for you. |
| Dough: Highly hydrogenated sourdough with 72 hours maturing time - particularly digestible, crispy on the outside, fluffy on the inside |
| Topping: San Marzano tomatoes, creamy fior di latte - or sour cream with bacon & onion (depending on the daily offer) |
| Served with: Optional crisp salad with pumpkin seed oil dressing |
| No waiting time. No stress. Two hands, lots of flavor |
| No Pinsa evening? You can find restaurant tips here: |
| www.hotel-gebhard.at/faq/restaurants.html |
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Wellness & activities |
| Wellness area: 16:00-20:00 (earlier or later on request) |
| Children under 15: only until 18:00 & accompanied |
| Textile-free: recommended - but not obligatory |
| Relax zone: please use as a relaxation area |
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Sustainability |
| We believe in small, conscious steps: |
| Daily room cleaning only if requested - please use the yellow sign Room cleaning if requested or let us know |
| Towel change only if they are on the floor in the bathroom |
| Electricity from 100% hydropower |
| Heating via geothermal energy |
| Breakfast as packaging-free as possible |
| Cleaning products based on biodegradable ingredients |
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Summer |
| Super.Sommer.Card: |
| Free use of the cable cars, hiking bus & children's club |
| From 1 night: choose between arrival or departure day |
| From 2 nights: valid for entire stay + departure day |
| Collection: from 08:00 am at reception. Pre-check-in is faster |
| Return: On the day of departure, please hand in at the turnstile at the valley station - deposit (2 euros) will be refunded there |
| Bike washing area: at the Waldbahn |
| Wipes for cleaning your hiking and mountain bike equipment: on request |
| Bike room: lockable with room card - please lock additionally |
| GTC & info: www.serfaus-fiss-ladis.at |
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Winter |
| Ski depot: free of charge and reserved for you at Intersport Pregenzer (valley station, within walking distance) |
| Can be used from the day of arrival |
| Depot cards are available at reception or the next day directly at Intersport |
| Please take your equipment out of the locker the day before your departure - so the lockers can be cleaned in good time |
| Ski rental: Intersport Pregenzer, Sport Schmid, Sport Krismer - discount for online reservations |
| Tobogganing & winter hiking: routes on the winter map, toboggan rental at all sports stores (please reserve for evening tobogganing) |
| Shuttle? Not necessary - the valley station is within easy walking distance |
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Travel cancellation insurance |
| Sometimes life gets in the way - that's why we recommend taking out travel cancellation insurance. |
| All information on cancellation conditions & insurance link: |
| www.hotel-gebhard.at/faq/stornobedingungen.html |
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Shopping & culture |
| Two supermarkets in Fiss within walking distance |
| Althaler bakery & souvenir shop opposite the church |
| Events & weekly program: in the hotel or at www.serfaus-fiss-ladis.at |
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Co-Working |
| Lounge area with daylight, WiFi & power sockets (some under the benches) |
| Not an official co-working space - but a quiet place to work |
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Social media |
| Real insights, great moments and Pinsa evenings in real time: |
| Instagram |
| TikTok |
| Facebook |
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Feedback & questions |
| We look forward to your feedback - in person, by email or online. |
| Your Gebhard team |
